If the answer you need isn't below then call or email us
Can I register as an NHS patient?
Unfortunately we do not have funding to accept new NHS patients for the foreseeable future but you are more than welcome to register privately for individual treatments or via Denplan for affordable, longterm complete care.
Do I have to be a registered patient to have cosmetic treatments such as whitening?
No! Just book in for a free* initial consultation and we can do as much or as little as you like from tooth whitening to tooth straightening to facial rejuvenation to implants to full mouth rehabilitation and ongoing complete care.
Do I have to register with Denplan?
You are more than welcome to have pay-as-you-go private treatment but we highly recommend the benefits of Denplan to our patients for ongoing, complete mouth care.
How much notice do I need to give to cancel an appointment?
We ask for 48 hours notice if possible. Less than this makes your slot difficult to reappoint so will be noted as a 'late cancellation' and two of these in a row or one in combination with a no-show could result in us being unable to offer further appointments. Failure to attend private appointments without notice will result in a £50 fee for the first appointment and £200 for the second if consecutive. All individual circumstances will be taken into account.
How do I pay?
We accept Visa and Mastercard debit and credit cards either in person or over the phone. We will always take good old fashioned cash too. We are unable to accept personal cheques or American Express. Payment is required to book in for treatment and for amounts up to £250 will be required in full and thereafter in part. Larger balances can be spread over monthly payments via our partner finance services.
How do I give feedback or make a complaint?
Feedback forms are always available on reception and can be placed in the designated box where they will be read and analysed and these may be kept anonymous if you prefer.
We hope you will be satisfied with you treatment here but if you do have a complaint be assured it will be taken seriously as will any appropriate remedial action. Mr. Gareth Crowther is the complaints manager and will be your personal contact to assist you. If your verbal complaint is not resolved within 24hours or you write to us the complaints manager will acknowledge it in writing in 2 working days and endeavour to provide full written response in 10 working days. If the complaints manager is unavailable we will take details and arrange a meeting at the earliest possible convenience. Written documentation will be made and kept and only accessed by those who directly need to be involved in the complaint. If the investigation takes longer we will keep you informed, give the reason for any delay and an estimated date for completion. When the investigation is completed we will write to inform you of the outcome, invite you to a meeting to discuss the results and any solutions such as replacement treatment, refund of fees or referral to an alternate specialist practitioner.
The full practice complaints procedure is displayed in the ground floor entrance corridor and copies are also available on request from reception. You can tell us what you feel went wrong in person, over the phone or in writing by email or by post. In the unlikely event you feel our response is inadequate you may contact Abertawe Bro Morgannwg University Health Board if you are dissatisfied with NHS treatment. For private (including Denplan) treatment you may contact the Dental Complaints Service on 02082530800. Healthcare Inspectorate Wales regulate all healthcare in Wales and the General Dental Council regulates all dental professionals in the UK and both bodies may also be contacted.