Unfortunately we do not have funding to accept new NHS patients for the foreseeable future but you are more than welcome to register privately for individual treatments or via Denplan for affordable, longterm complete care.
No! Just book in for a free* initial consultation and we can do as much or as little as you like from tooth whitening to tooth straightening to facial rejuvenation to implants to full mouth rehabilitation and ongoing complete care.
You are more than welcome to have pay-as-you-go private treatment but we highly recommend the benefits of Denplan to our patients for ongoing, complete mouth care.
We ask for 48 hours notice if possible. Less than this makes your slot difficult to reappoint so will be noted as a 'late cancellation' and two of these in a row or one in combination with a no-show could result in us being unable to offer further appointments. Failure to attend private appointments without notice will result in a £50 fee for the first appointment and £200 for the second if consecutive. All individual circumstances will be taken into account.
We accept Visa and Mastercard debit and credit cards either in person or over the phone. We will always take good old fashioned cash too. We are unable to accept personal cheques or American Express. Payment is required to book in for treatment and for amounts up to £250 will be required in full and thereafter in part. Larger balances can be spread over monthly payments via our partner finance services.
Feedback forms are always available on reception and can be placed in the box where they will be read and analysed and these may be anonymous if you prefer. We hope you will be satisfied with you treatment here but if you do have a complaint be assured it will be taken very seriously as will appropriate remedial action. The practice complaints procedure is displayed on the ground floor and copies are also available on request from reception. You can tell us what you feel went wrong in person, over the phone or via email/post. In the unlikely event you feel our response is inadequate you may contact Abertawe Bro Morgannwg University Health Board if involves NHS treatment. For private treatment you may contact the Dental Complaints Service on 02082530800. Healthcare Inspectorate Wales regulate all healthcare in Wales and may also be contacted. Failing any of the above the General Dental Council regulates all dental professionals in the UK.